1. Introduction

Renew Physiotherapy ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Contact Information: Name, address, telephone number, and email address.

• Health Information: Medical history, treatment details, and other health-related information necessary for providing our services.

• Payment Information: Credit card details or other payment information for processing transactions.

• Website Usage Information: IP address, browser type, access times, and pages viewed to improve our website and services.

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing Services: To deliver physiotherapy and related health services tailored to your needs.

• Communication: To contact you regarding appointments, follow-ups, and respond to your inquiries.

• Billing and Payments: To process payments and manage your account.

• Improving Services: To enhance our services, website functionality, and user experience.

• Legal Compliance: To comply with legal obligations and regulatory requirements.

4. Disclosure of Your Information

We may share your personal information in the following circumstances:

• With Healthcare Providers: To coordinate care with other healthcare professionals involved in your treatment.

• With Third-Party Service Providers: To perform services on our behalf, such as payment processing and IT support, under strict confidentiality agreements.

• Legal Requirements: When required by law, regulation, or legal process to disclose your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or make corrections, please contact us using the details provided below.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance user experience and analyze website traffic. You can adjust your browser settings to refuse cookies; however, this may affect website functionality.

8. Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of such sites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Renew Physiotherapy
Hawthorn, VIC 3122
Australia
Email: info@renewphysiotherapy.com.au